Firms are now finding a way to build sustainable business. One that achieves growth and embraces the consumer credit regulations.
CCAS is a leading UK consumer credit consultancy. We help firms put the right things in place; measures that will stand up to FCA scrutiny without getting in the way of doing business as usual. You can rely on our technical knowledge and our experience of dealing with the regulator. We can also provide you with the resources you need when you need them.
While the Consumer Credit sector is diverse, the regulations remain the same.
We understand the pressure on each type of business, and our expertise is to interpret what regulation means for you. We’ll create solutions appropriate and proportionate to your business, making sure that they’re within your means and accessible in the way that suits you best.
Motor Finance will continue to receive special attention from the FCA. Affordability assessments and staff incentives are of particular concern. These are two of the areas that business owners need to get right.
Short Term Lending
Certain prior conduct has caused concern for the Short-Term Lending industry. As a result, the sector remains under the careful eye of the regulator. Firms now need to ensure they operate to the highest standards.
Rent to own, home collection & catalogue
The FCA has concern that this type of finance presents high risk to certain groups of consumers. Firms need to take a view of their business model and combine it with the experience of other sectors. This will help to establish industry best practice.
The regulator recognises the importance of Debt Management to those in financial difficulty. Some areas of practice yet are still a concern for the regulator. Ensuring good customer outcomes is critical.
Contact us to find out how we can help your business.
Services to meet all your consumer credit compliance needs
Our services are designed to help you follow the consumer credit act; at the same time as growing a successful business. We work with our clients on one-off projects and on a retained basis; helping to get things set-up in the right way and providing on-going support.
The way a firm manages customer complaints is a key indicator of compliance
Compliance and Call Monitoring
Effective compliance and call monitoring is an important regulatory control
Regulatory Gap Analysis
Firms should identify where they are weak and put measures in place to improve
Expert Advice & Interim Resources
Firms need the right capability and capacity to manage compliance
Bespoke Compliance Procedures
Firms must develop, document and maintain proportionate Compliance Procedures
Remediation, Redress & Section 166
From time-to-time regulated firms must take corrective action to put things right
MI, Oversight & Audit
Effective oversight of regulatory performance relies on adequate reporting
In 2014 the FCA took responsibility for regulating the consumer credit market. In response to this change the RFS Group formed a dedicated consumer credit division.
CCAS now supports firms to manage their new obligations with the least disruption. We help to create the right balance. Ensuring business can be compliant and profitable.
CCAS parent, RFS is one of the fastest growing companies in the UK recognised by Investors in People.
As part of a larger organisation CCAS clients can access a wider set of resources. RFS reinforce financial sector organisations with senior experts and large managed teams. Clients include leading retail banks, insurers, and investments.
Anthony is a financial services operations expert who has worked globally at C-level for a big four management consultancy. His core expertise is the implementation of process, systems, controls and governance.
Dave has over 30 years consumer credit and retail banking experience. He has worked for the largest UK and US institutions as Network Head and an Exco member. He is skilled at developing the right solutions for clients through working closely with them to fully understand their needs.
Steve is a highly regarded compliance expert who has operated at board and executive committee level. His experience includes retail banking, consumer credit, motor finance and lending.
Consumer Credit Consultant
Naveed is an experienced legal and regulatory audit and compliance professional. He has over 8 years of experience working for large financial services and legal firms in an auditing and compliance capacity.
Andy has over 20 years financial industry experience. He is specialist in regulation, audit, training, compliance, risk management and sales. Andy is also knowledgeable in financial crime, data protection, anti-money laundering, and used to liaising with FCA & FOS.
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