Supporting you every step of the way

Managing an effective relationship

All firms at some stage will have direct or indirect contact with the Regulator and or the Ombudsman. In most cases this will be through the regular submissions made through the FCA Gabriel reporting system. At other times customer complaints may be referred through the Ombudsman and in some extreme cases firms find themselves in an enforcement action with the FCA where full and unrestricted access would be required.

In all situations CCAS are on hand to support you. You can rely on our knowledge and experience of regulatory reporting and liaison to ensure that both you and your business are fully prepared for whatever you might be asked. We can help you to provide the correct information and to effectively manage communications. We’ll support you to implement any actions that result, saving you time, protecting your reputation and ensuring that you get back to business with minimum interruption.