Working hand in hand with CCAS we have ensured that compliance requirements are not only met, but that the outcomes are integral to the training and development of our people to ensure that a first class service is delivered to all our customers.

Our people are clear on what they are required to do, our customers are fully informed and have a great leasing experience – all backed up by our 5 Star Feefo reviews. The advice and support of CCAS has enabled us to embed quality management systems and measures throughout the business that support our values and objectives.

We would have no hesitation in recommending CCAS to any business looking to move their compliance and regulatory management structure into the 21st century.

We have worked very closely with CCAS since 2015 to develop our member code of conduct and an audit programme that supports our members in achieving higher standards. Through the regular audits that CCAS carry out they demonstrate an expert approach that is direct and effective in meeting our objectives for improved regulatory compliance and good conduct.

CCAS operate in a very consultative way and our members are very engaged with the process. We work with CCAS on an on-going basis in developing and delivering a highly effective programme which is very well regarded throughout the organisation.

CCAS have built an inspection programme that goes into real depth. It was testing but a good process that will help any leasing broker’s business.

They were incredibly professional, extremely helpful and very thorough. They spoke to staff, delved into paperwork, checked our processes and procedures and spent over two hours interviewing me.

It is very reassuring to have peace of mind knowing that our processes are up-to-scratch and in line with requirements.