We understand the pressure on each type of business, and our expertise is to interpret what regulation means for you. We’ll create solutions appropriate and proportionate to your business, making sure that they’re within your means and accessible in the way that suits you best.
Motor Finance will continue to receive special attention from the FCA. Affordability assessments and staff incentives are of particular concern. These are two of the areas that business owners need to get right.
Certain prior conduct has caused concern for the Short-Term Lending industry. As a result, the sector remains under the careful eye of the regulator. Firms now need to ensure they operate to the highest standards.
The FCA has concern that this type of finance presents high risk to certain groups of consumers. Firms need to take a view of their business model and combine it with the experience of other sectors. This will help to establish industry best practice.
The regulator recognises the importance of Debt Management to those in financial difficulty. Some areas of practice yet are still a concern for the regulator. Ensuring good customer outcomes is critical.
Working hand in hand with CCAS we have ensured that compliance requirements are not only met, but that the outcomes are integral to the training and development of our people to ensure that a first class service is delivered to all our customers.
Our people are clear on what they are required to do, our customers are fully informed and have a great leasing experience – all backed up by our 5 Star Feefo reviews. The advice and support of CCAS has enabled us to embed quality management systems and measures throughout the business that support our values and objectives.
We would have no hesitation in recommending CCAS to any business looking to move their compliance and regulatory management structure into the 21st century.
Paul Parkinson, Managing Director, Synergy Automotive
We have worked very closely with CCAS since 2015 to develop our member code of conduct and an audit programme that supports our members in achieving higher standards. Through the regular audits that CCAS carry out they demonstrate an expert approach that is direct and effective in meeting our objectives for improved regulatory compliance and good conduct.
CCAS operate in a very consultative way and our members are very engaged with the process. We work with CCAS on an on-going basis in developing and delivering a highly effective programme which is very well regarded throughout the organisation.
Jay Parmar, Director of Policy and Membership, BVRLA
CCAS have built an inspection programme that goes into real depth. It was testing but a good process that will help any leasing broker’s business.
They were incredibly professional, extremely helpful and very thorough. They spoke to staff, delved into paperwork, checked our processes and procedures and spent over two hours interviewing me.
It is very reassuring to have peace of mind knowing that our processes are up-to-scratch and in line with requirements.
Rod Lloyd, Managing Director of Low Cost Vans
